ProctorU is a service that monitors you while you’re taking your exams online to ensure that no cheating takes place, and to help you be successful. Using this service allows you to take the exam from your home, or other remote location. It is fully integrated with the University of Toronto Quercus system.
After you access your assessment in Quercus, a 2-minute start-up process that will verify your identity, review exam rules, and get you into your exam. You will be monitored and recorded during your exam to make sure that no one has any unfair advantages while testing. Your instructor will be notified of any suspicious activities and will have video evidence of your session.
If you experience any technical issues during the start-up process, click on the chat box at the bottom right corner of that page labeled “Need Help? Chat now!” ProctorU will work with you until the problem is resolved. In extreme cases when you cannot connect due to technical problems, you will be referred back to your course instructor to identify an alternative to the scheduled exam.
All you need is a computer with a strong internet connection, a microphone and a web camera. Laptops work, but you cannot use a tablet, Chromebook or mobile device. You will also need to have a your UofT T-Card available to show. If you do not have a T-Card, you may use government photo ID. You’ll need to be in a well-lit, quiet area with a clear workspace and no one else can be in the room with you.
You may review all equipment and technology requirements on the Equipment Requirements Help page.
Ensure you have downloaded the ProctorU extension before you begin. See: ProctorU Extension for Chrome or Firefox.
If you require special testing accommodations, your instructor will have been advised of your needs by Accessibility Services at University of Toronto. Accessibility Services supports accommodations for all registered students.
ProctorU implements a high standard of privacy and security, and the University of Toronto has reviewed this through a Privacy Impact Assessment of the use of personal information by ProctorU, and a security review of the protections of the data.
ProctorU does not permanently impact your computer in any way. Their technicians are available to provide free basic troubleshooting for common tech issues that can occur during your session, such as a slow connection or a high CPU. It is recommended that you delete the browser extension after each exam session.
Additional test-taker information is provided on the ProctorU Test Taker Information site.
ProctorU provides test-taker support. You can open a support ticket, or start a live chat with their support representatives, or call (855) 772-8678.